DC Generators Power Co Ltd

Privacy Policy

Last updated: 11 July 2026

DC Generators Power Co Ltd respects your privacy and is committed to protecting personal information collected through our website, online store, support channels, product documentation, and connected AutoGen services.

This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices and rights available to you.

1. Who We Are

This website is operated by DC Generators Power Co Ltd, a company registered in Cyprus.

Registered address: 17A Agiou Epifaniou, Limassol, 3083, Cyprus Company registration number: HE371061 VAT number: CY10371061E Email: contact page Phone: +357 96 169104

2. Information We Collect

We may collect information when you visit the website, place an order, request a quote, contact us, create an account, use connected AutoGen services, or request support.

This may include:

• Name, company name, billing address, shipping address, email address, and phone number.
• Order details, product configuration selections, payment status, invoices, and shipping records.
• Messages, support requests, warranty claims, installation notes, and technical information you provide.
• Website usage information, including pages visited, browser type, device information, approximate location, IP address, cookie identifiers, and referral source.
• AutoGen device information where connected services are used, such as device ID, firmware version, runtime values, generator state, battery voltage, telemetry, alerts, service data, connection status, and location where GPS is fitted and enabled.

We do not intentionally collect payment card numbers directly on our website. Card payments are processed by Stripe or other approved payment providers.

3. How We Use Information

We use personal information to:

• Process orders, payments, invoices, delivery, and customer communications.
• Configure products according to customer selections.
• Provide technical support, warranty assessment, repair handling, and service records.
• Operate and improve the website, online store, AutoGen services, mobile app, backend dashboard, and dealer support tools.
• Send service, account, order, delivery, firmware, warranty, or product safety communications.
• Respond to enquiries, quote requests, complaints, and support cases.
• Prevent fraud, abuse, unauthorized access, and misuse of our systems.
• Meet accounting, tax, customs, legal, compliance, and recordkeeping obligations.

Where marketing emails are used, we will provide a lawful basis and an unsubscribe option where required.

4. Legal Bases for Processing

Where GDPR or similar privacy laws apply, we process personal information based on one or more of the following legal bases:

• Contract: to process orders, supply products, provide services, and support customers.
• Legal obligation: to meet tax, accounting, customs, warranty, consumer protection, and regulatory requirements.
• Legitimate interests: to operate our business, improve products, protect systems, prevent fraud, support customers, and maintain service records.
• Consent: where required for optional cookies, marketing, or certain connected-service features.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, keep carts active, remember preferences, improve performance, understand website usage, and support security.

Some cookies are necessary for the website and checkout to work. Optional analytics or marketing cookies, if used, should be controlled through the website cookie settings where required.

6. Sharing Information

We may share information with service providers and partners where necessary to operate the business, including:

• Payment processors such as Stripe.
• Shipping and courier providers such as FedEx, TNT, DHL, postal services, and freight providers.
• Website hosting, email, analytics, security, and IT service providers.
• Accounting, tax, legal, customs, and compliance advisors.
• Authorized dealers, installers, or support partners where needed to support a customer, product, or installation.
• Government, customs, tax, court, law-enforcement, or regulatory authorities where legally required.

We do not sell personal information.

7. International Transfers

Because we sell worldwide and use online service providers, personal information may be processed outside your country of residence. Where required by law, we use appropriate safeguards for international transfers.

8. Data Retention

We keep personal information only as long as reasonably necessary for the purpose collected, including order fulfilment, support, warranty, service history, accounting, tax, legal, and fraud-prevention requirements.

Order, invoice, warranty, and service records may be kept for longer periods where required for legal, accounting, safety, or support reasons.

9. Your Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, objection, or withdrawal of consent.

To exercise privacy rights, contact us at contact page.

We may need to verify your identity before processing a request. Some records may need to be retained where required for legal, tax, accounting, warranty, fraud-prevention, or dispute purposes.

10. Security

We use reasonable technical and organizational measures to protect personal information. No online system can be guaranteed completely secure, but we work to protect data against unauthorized access, loss, misuse, and alteration.

11. Children

Our website, products, and services are not directed at children. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this website with an updated date.

13. Contact

DC Generators Power Co Ltd 17A Agiou Epifaniou, Limassol, 3083, Cyprus Email: contact page Phone: +357 96 169104